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If you want to notify users about exceeded issues in comments, you can choose an option to notify one user (individual) or a group of users in comments about exceeded issues.
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And in case you want to notify users about exceeded issues via Slack, configure sending such reminders according to the instructions here.
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If you wish to change the text for notifications and create your own —use the Template editor.
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It works just for Notify user in comment of issues or Notify via Slack channel and only appears when you have selected one of these options. |
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Related use case: How to use SLA Goals as Escalations
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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