With Multiple-Projects SLA type, you can save time by configuring SLAs for multiple projects at once.
First, you need to go to the SLA configurations:
Next, in the SLA goal type, select a Time limit based on Multiple projects:
Great, now we can select multiple projects for SLA:
Practical Use Cases
Companies with many similar projects: you can quickly set the same SLAs for all projects, saving you time.
Managers working with different teams: You can easily manage SLAs for each team by setting them for multiple projects at once.
Time limit base with the Multiple-Projects option has a limit of 25 projects in the configuration.
The function of recording the Target date and Status of the SLA goals in Custom Fields is unavailable.
After changing projects in the Multiple-Projects configuration, recheck the conditions.
If you need help or want to ask questions, please contact us through SaaSJet Support or via email at support@saasjet.atlassian.net
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