📝 Context: A team dealing with bottlenecks in their workflow and delays due to tasks waiting in queues or for approvals, needing a solution to accurately track and reduce wait times.
🤔 User Problem: Tasks sitting in queues or waiting for approvals can cause significant delays, affecting project timelines and delivery speed. Without proper tracking, it's hard to pinpoint where these delays are happening and how long tasks are stuck waiting. This is where Wait Time tracking comes into play, allowing you to measure and manage these delays effectively. |
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Before we proceed, let’s define Wait Time.
Wait time refers to the period during which a task is idle, waiting for someone to pick it up or for a necessary action, such as approval. Reducing wait time can drastically improve workflow efficiency and speed up project completion.
💡 Solution: Time Between Statuses offers an easy way to track Wait Time, helping you visualize how long tasks sit idle and where improvements can be made.
How to configure it?
Add new status group
There are two ways to do this:
1—The first quick way is to create group statuses on the grid.
Click on the Status Group button in the upper right corner of the table to configure the conditions necessary to calculate a particular time metric.
2—The second way is to use the Configuration button. However, this method is more helpful for editing existing Status groups.
To add a new statuses group, click Configuration
Click + Status Group
Set start/stop and pause statuses for calculation. For example, you can choose "Waiting for Review" as the start status and "Resolved" or "Done" as the stop status. This defines the beginning and end of Resolution Time. Optionally, configure pause statuses like "On Hold" or "Pending" if you need to pause the clock while waiting for external inputs or approvals.
Set up first/last transition to/from statuses to get more granular data on when an issue was first assigned or when the resolution process ended.
You can also configure Warning and Critical limits to receive notifications if a task takes too long to resolve. The app will send automated emails if the set limits are exceeded, ensuring issues are addressed promptly.
After the necessary setting, you will be able to view Wait time on the grid.
Additionally, you can customize your reports by adjusting the app interface fields. Such as:
Type of Project;
Date range;
Time Format;
Multi Calendar (to configure non-working hours and different calendars).
At the Issue View Panel, you can visualize transition time for a specific issue (including time metrics).
📈 Outcomes: You can closely monitor how long it takes to resolve tasks, identify bottlenecks, and optimize your team’s resolution process. Additionally, the data can be exported to Excel or Google Sheets for deeper analysis or sharing with stakeholders. This ensures your team maintains efficiency and meets project deadlines. |
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If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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