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Multi-triggers let you set a time limit for each SLA configuration and choose the Automate action for exceeded issues:

  • notification

  • changing assignee

  • changing priority

  • changing status

The trigger time limit will be highlighted in the color you choose. When the time limit is exceeded, the color will be automatically changed in red. You can see SLA Time for each issue with the configured multi-triggers list.

SLA triggers

Related use case: How to use SLA Goals as Escalations

If you need help or want to ask questions, please contact us through a SaaSJet Support or via email

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