If your company provides the service to other organizations, you could have faced the issue with accurate reporting. Clients want transparency in all projects. Simultaneously, your projects differ in size, approach, involved people, duration and budget. Suppose your business model is based on the number of hours allocated, and every month you send the invoice with hours, rates, and totals. The Cost Tracker for Jira Cloud might help you make this reporting transparent.
First of all - install the app from Atlassian Marketplace.
Second. Set the internal and external (billing) rates for every team member that works with clients.
Third. Make a Jira filter for a scope that will be monitored regularly—for example, some project names or lists of people.
Fourth. Navigate to the Cost Report section and Generate a report with the Revenue tracking option.
You must select the period you will send the bill for start and end dates. The system will get all work logs and multiply them by rates.
Fifth. Once the report is generated, in the scope section, you see how much the total scope cost is. The numbers are based on the internal rate.
In the team section, you will find the list of all people who reported their time to the selected scope during the period in question.
You can easily edit the billable hour column to cover some specific cases that had a place in the reporting period. Once you are happy with the numbers, you can complete the report and send it to the client.