Restore Deleted Issues | Data Center

Owned by Yuliia Borivets
Last updated: Oct 30, 2024
3 min read

With Issue History for Jira app, you can not only find a deleted issue but restore it to the project where it was deleted.

Please remember that storing deleted issues is started only after activating the option. Read how to activate the feature in Keep deleted issues section.

How does it work?

  1. Press the Recycle bin button to open deleted issues.

  1. Or filter your issues list by the “Deleted issues” option and select a project.

  2. Log the date range if you need it.

You will get a table with deleted issues for the specified project (and dates).

3. Hover the mouse over the task, and you will see the Restore button.

4. Press it, and you will open the card preview window and see how the issue will look after recovery.

If the field had some records, they would be restored. For instance, summary or assignee on the screen below.

If the field had no values, you also would be informed. For instance, comments on the screen below.

5. Click the Restore button to confirm your final decision, and your issue will be restored immediately.

 

The add-on allows restoring all main issue fields such as assignee, reporter, summary, description, comments, etc.

After you press the Restore button, you receive a notification with a link to your restored issue. The issue key will be different from the initial one.

The Restore button for issues that were previously recovered by any user that has access will be marked with grey color.

If you want to open the restored issue – hover the cursor over it and press the arrow.

Parent-Subtask hierarchy

You can restore the parent issue every time you restore a subtask, and vice versa: get back all subtasks when restoring the parent. Just activate the toggle to get this option.

 

IH-restore-parent-task.gif

Steps to restore tasks/subtasks

  1. Click the “Restore” button.

    image-20240523-054056.png

  2. Activate the toggle “Restore with parent/subtasks”.

image-20240614-220550.png

  1. Here, you can checkmark which task/subtask you want to restore or restore all of them. Click Confirm.

image-20240614-220624.png

  1. Now, click the “Restore” button here.

image-20240614-220947.png

  1. Do not close or refresh the window while the add-on is restoring data.

    image-20240614-220808.png

  2. You will get a message that the issue has been successfully recovered with new issue keys.

image-20240614-221231.png

Now, you can open it. All subtasks are recovered.

image-20240614-221434.png

 

What fields can be restored?

System fields

Restore supported

System fields

Restore supported

Resolution

NO
*after restore status changes to the default for the project and the issue becomes unresolved

Software project

Restore supported

Software project

Restore supported

Affects Version/s

YES

Assignee

YES

Attachment

NO

Checkboxes (CF)

YES

Comments

YES

Component/s

YES

Date Picker (CF)

YES

Date Time Picker (CF)

YES

Description

YES

Due Date

YES

Environment

YES

Epic Link

YES

Fix Version/s

YES

Issue Type

YES

Labels

YES

Linked Issues

NO

Number Field (CF)

YES

Priority

YES

Radio Buttons

YES

Reporter

YES

Select List (cascading) (CF)

YES

Select List (multiple choices) (CF)

YES

Select List (single choice) (CF)

YES

Summary

YES

Text Field (multi-line) (CF)

YES

Text Field (single line) (CF)

YES

Time Tracking

NO

URL Field (CF)

YES

User Picker (single user) (CF)

YES

Service project

Restore supported

Service project

Restore supported

Approvers

YES

Assignee

YES

Attachment

NO

Comments

YES

Component/s

YES

Description

YES

Due Date

YES

Groups

NO

Issue Type

YES

Labels

YES

Linked Issues

NO

Organizations

NO

Priority

YES

Reporter

YES

Request participants

YES

Summary

YES

 

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