Find the installed "SLA Time and Report" add-on in Jira settings menu. Click on it.

Configurations

Go to SLA configuration to specify SLA timer 

Parameters available for configuration:

• Name

• Project

• Calendar

• Start/Pause/Stop conditions

• SLA Reset

• Multi-Cycle option

• Multi-Triggers + custom fields

Also, on the left, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them.

Read more about the main SLA configuration points:

• Calendars

• SLA conditions

• Multi-Cycle Option

• Triggers Setting

And about SLA time reporting:

• SLA Time Report

• SLA Time on issue tab

• SLA Chart View

If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net

Haven't used this add-on yet, then try it now! >>>