How to configure SLA for different lines of Support?

If you need to configure different SLAs for all lines of support, this use case will help you to do that quickly and easily.

Instruction

1.  Click on the “Configuration” button at the top right corner.

2. Choose a Priority and a necessary Status for a “Start” condition.

For example, if you want to create SLA for the 1-st line of support with the highest priority, choose it as it’s shown below:

3. If you have additional conditions, you should add a goal with time limit for each of the priority.

As many lines of support you have in your company, as many SLAs you should create regarding to the guide above.

4. Click on a “Save” button.

That’s all!