Jira Agile Metrics Gadget

📝 Context: The Challenge: Too Many Reports, Not Enough Insights

Meet Alex, a Scrum Master at a mid-sized software development company. His team frequently struggles to understand why some tasks take longer than expected.

During sprint retrospectives, developers often raise concerns about delays but can't pinpoint whether the bottlenecks happen in code review, testing, or waiting for approval. Every time Alex tries to investigate, he finds himself switching between Jira issue histories, exporting reports, or manually calculating cycle times across multiple sprints. It’s time-consuming, and by the time he gathers the data, the insights are already outdated.

🤔 User Problem: Alex needs a real-time, dashboard-friendly way to monitor issue duration in each status—without digging through multiple Jira reports.

🤔 User Problem: Alex needs a real-time, dashboard-friendly way to monitor issue duration in each status—without digging through multiple Jira reports.

Update the Time Metrics Tracker Add-on

Ensure you have the latest version of the Time Metrics Tracker installed in your Jira instance. If needed, follow the update instructions from the Atlassian Marketplace or your admin console.

💡 Solution: Time Between Statuses – Instant Visibility, Better Decisions

Instead of navigating through multiple reports, Alex adds the Time Metrics Gadget to his Jira dashboard. Within minutes, he configures it to track key time metrics:

Cycle Time – How long tasks take from "In Progress" to "Done"
Lead Time – How long an issue takes from creation to resolution
Waiting Time – Identifying where tickets spend the most time stuck

By selecting specific projects and filtering issues based on their creation, update, or resolution dates, Alex can see trends instantly. Instead of waiting for the next retrospective to analyze problems, he spots delays in real-time and acts immediately.

Gadget (1).png

Impact on Alex’s Team

🔹 Reduced Delays – By identifying bottlenecks in review stages, Alex optimizes workflows and cuts unnecessary waiting time.
🔹 Improved Sprint Planning – The team now sets more realistic sprint goals based on actual time metrics.
🔹 Faster Decisions – Team leads no longer need to manually calculate cycle times—it’s all in the dashboard, updated automatically.

Ready to Gain Clarity on Your Workflow?

The Time Metrics Gadget eliminates guesswork and gives teams actionable insights without the hassle of manual tracking. If you’re still navigating through complex Jira reports, it’s time to simplify your process.

Haven't used this add-on yet, then try it now

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net