Find the installed "SLA Time and Report" add-on in Jira settings menu. Click on it.
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1. Visualisation of SLA Configuration progress
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2. Configuration step-by-step guide
Go to SLA configuration to specify SLA timer
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Parameters available for configurationGo to SLA configuration menu to create a new SLA timer or edit created brfore.
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Click on +Add new to start creation of new SLA config
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Select what type of SLA Goal do you want to use for the new SLA config. It can be based on a time limit or on a negotiated date (read more here)
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After you can configure other parameters for the new SLA config:
Name
Project
Calendar
Start/Pause/Stop conditions
SLA
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Reset
Multi-Cycle option
SLA time limit settings
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Pay attention that Pause condition, First/Multi-cycle options and SLA Reset are disabled for SLA configs with negotiated date. |
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Multi-Triggers
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At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are used by your team for each project.
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Further, you can add conditions for SLA Reset and select the Multi-Cycle option to get the cumulative sum of all cycles' duration between origin and end statuses.
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At the SLA goals setting menu you can specify SLA goals (time limit or negotiated date) and choose the Automate action for exceeded issues:
notification
changing reporter
changing priority
changing status
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Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about how to set Work schedules here.
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Read more about the main SLA configuration points:
And about SLA time reporting:
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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