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Pay attention that Pause condition, First/Multi-cycle options and SLA Reset are disabled for SLA configs with negotiated date. |
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If you need other values, you can always create custom fields in your Jira settings. |
You can set Custom Field for each goal type and add an Automate action for exceeded issues:.
There are such Automate actions for exceeded issues:
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The trigger time limit will be highlighted with the color you have chosen before. When the time limit is exceeded, the color will be automatically changed to red. You can monitor SLA Time for each issue with the configured multi-triggers list.
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Related use case: How to use SLA Goals as Escalations
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If you need help or want to ask questions, please contact us at SaaSJet Support or via email at support@saasjet.atlassian.net |
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