This short step-by-step guide will help you to use Custom fields easily.
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Open the “SLA Time and Report” add-on.
1. Create
1.1. Click
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the
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“SLA Manager”” button at the top right corner.
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1.2. Then click
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the toggle button to enable custom fields.
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1.3. After activating custom fields, you’ll get a modal window with information and a request to create two Custom fields and populate them by SLA Time & Report data.
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1.4. Click
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a “Confirm” button to save created Custom fields.
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1.5. As a result, you’ll get the Target date and Status of the SLA goal in the issue custom field.
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2. Deactivate and remove
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2.1. To deactivate custom fields, hit on the active toggle and click
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the “Confirm” button that is shown on the following popup.
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2.2. To delete the goal, click
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the “Confirm” button that is shown on the following popup.
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It’s impossible to delete a single SLA goal. You need to create at least one more goal.
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It’s impossible to delete a single SLA goal. However, you need to create at least one Goal since the system doesn’t allow users to remove all Goals.
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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