This short step-by-step guide will help you to use Custom fields easily.
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Open the “SLA Time and Report” add-on.
1. Create
1.1. Click the
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“SLA Manager” button at the top right corner.
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1.2. Then click the toggle button to enable custom fields.
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1.3. After activating the toggle, you’ll get a modal window with a request to create Custom fields for mapping.
You need to create them in your Project settings:
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1.4. Click the “Confirm” button to save the mapping and activate the synchronization between SLA Time & Report data and selected Custom fields.
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1.5. As a result, you get the Target date and Status of the SLA goal in the issue custom field.
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2. Deactivate and remove
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2.1. To deactivate synchronization, disable toggle and click the “Confirm” button that is shown on the following popup.
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2.2. To delete the goal, click the “Confirm” button that is shown on the following popup.
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2.3. It’s impossible to delete a single SLA goal. However, you need to create at least one Goal since the system doesn’t allow users to remove all Goals.
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After creating one more SLA goal, you can delete the previous one. Press the “Delete” button to delete.
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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