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Now SLA should start once an issue has been created in the selected project.

To get SLA started with this condition, you need to:

1. Click the “SLA Manager” button in the top right corner.

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2. Create new or edit an existing SLA config.

At the Time measurement condition for start select the Issue Created option.

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Then you can select one from the list of options:

Is equal to > exact date

Is not equal to > exact date

Is created,

After > the number of days start from Issue Created

Between > exact date period

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For pause and stop conditions, you can select other options according to your needs.

Excellent! Now your SLA will start counting from the moment you create a task for the projects you have selected!