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This feature is available only for SLA config with SLA Goal based on a time limit (hours:minutes) and disabled for the negotiated date goal. Read more here. |
This option allows you to configure conditions when the SLA timer resets every time a certain condition is met and starts running again only when the Issue is on the Start condition.
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Here you can select a necessary condition from the list, except the ones you have added to Start/Pause/Stop conditions. When you select this condition the timer stops ticking for the particular Issue when the condition is met and starts ticking again after meeting the Start condition.
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The list of the reset conditions depends on your project settings but can include only default Jira's fields, such as:
Assignee
Comment from
Issue Type
Labels
Priority
Reporter
Status
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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Haven't used this add-on yet, then try it now! |