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If an issue has more than one SLA goal for the SLA timer, you can see the drop-down button. Click it and get a list with all the SLA timers for one ticket.
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Also, you can expand lists of SLA Goals for all issues on your grid.
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Hover your mouse over the title of the SLA Config column and view the detailed information about its settings.
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In the report grid view, you can customize the issue list by setting such points:
Issue list selection;
Date ranges;
Time Format;
Column manager.
2.1. Issue list selection
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Select the time format of status duration in a "Format" field:
h:m:s
h:m
M
HM (Hours , Minutes)
DHM
Decimal Hours
Decimal Days
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Business DHM
Business Decimal Days
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4. Column Manager
In the Column manager Manager, you can manage the Issue Fields and configure SLAs.
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Reports
Switch to Graph view to generate reports:
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SLA Met vs Exceeded issues;
SLA Statuses Pie Chart;
SLA Met vs Exceeded per Assignee.
Use the Switcher to see the results of the implementation of not only the SLA goals but also the tasks themselves in chart reports.
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5. Export
All reports in Chart and Table views are available for export. Dive deeply into analysis for better business decisions!
A table report you can export as XLSX or CSV files and chart reports in PNG, JPEG, PDF, or SVG formats.
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In the Export configuration window, you can select columns for Export files.
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| Info |
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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