Manage Work schedule
For each SLA Condition, you can add a specific work schedule.
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At the left menu bar of Configuration manager - Work schedules, you can view a list of all the calendars that have been created before. You can also create new, copy, and delete existing ones.
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Read how to monitor data about SLA time status at the Report generation SLA Time and Report.
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If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net |
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