To get negotiated goals info, you need to:
Select the goal type you would like to use as the first step of SLA config creation. When you click on the “Add new” field, you need to choose one of two displayed types.
Negotiated goals - setting SLA goals based on any issue date or time field. For example - Due Date, Updated date, etc.
Pay attention that Pause condition, First/Multi-cycle options and SLA Reset are disabled for SLA configs with negotiated date.
You can set Custom Field for each of goals type and add an Automate action for exceeded issues:
There are such Automate actions for exceeded issues:
notification
changing assignee
changing priority
changing status
The trigger time limit will be highlighted with the color you have chosen before. When the time limit is exceeded, the color will be automatically changed to red. You can monitor SLA Time for each issue with the configured multi-triggers list.
If you need help or want to ask questions, please contact us at SaaSJet Support or via email at support@saasjet.atlassian.net
Haven't used this add-on yet, then try it now!