SLA time goals setting lets you set time limits for each SLA configuration and choose the Exceeded action for issues:
notify the user in a comment;
changing assignee;
changing priority;
changing status.
You can choose an option to notify one user in comments or a user group (coming soon…) about exceeded issues.
Related use case: How to use SLA Goals as Escalations
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net
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