SLA time goals setting lets you set time limits for each SLA configuration and choose the Exceeded action for issues:
notify the user in a comment;
changing assignee;
changing priority;
changing status.
If you want to notify users about exceeded issues in comments, you can choose an option to notify one user (individual) or a group of users in comments about exceeded issues (coming soon…).
Related use case: How to use SLA Goals as Escalations
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net
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