Сalculate the time issues spend when going from one status to another with Time Between Statuses add-on. Monitor and avoid risks in your workflow process by having a clear vision of task’s transition time.
Get reports of the transition time from one status to another
Customize the calculation by choosing the first/last transition to or from the status
Monitor status to status duration data about each ticket on the Issue View Panel
Export data as XLSX or CSV files and use such external tools as Microsoft Excel or Google Spreadsheet.
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Get Started with Time Between Statuses
Identify bottlenecks in your process — follow our step-by-step guide to install and get started with Time Between Statuses.
Get inspired by Use Cases:
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Useful resources
If you have already installed Time Between Statuses, read the Configuration Guide on how to use features.
Most commonly used features:
Сolor tagging Warning and Critical time
Statuses and non-working time when counting should be on pause
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More Help
Haven’t found the answers to your questions? Check the FAQ - most likely the information you need is there.
If you need any help or have questions, please contact us at SaaSJet Support or via email at support@saasjet.atlassian.net
Learn more about process-building in BPM in our video guide
Keep track every issue with Time Between Statuses
Haven’t worked with the add-on yet? Give it a try ⬇
