We understand that data security is of utmost importance to our users. This document outlines the types of data stored by Smart Jira Forms, associated security measures, and storage periods, addressing your data privacy concerns.
Data Storage
Data Stored in our MongoDB Database
Form Templates: We store the structure of your created form templates. This includes field names, types, and configuration settings.
Non-Task-Bound Form Submissions: If you use the "Share a form from the add-on page" feature, submission data not directly linked to a Jira task is stored.
User ID: We associate a unique User ID with form submissions and drafts to facilitate tracking and management within our system.
Data Stored within Jira
Task-Related Submissions and Drafts: When you directly submit forms to Jira tasks, form data, and drafts are stored within the Jira system.
Important Note: We do NOT store personal user data such as emails or names while you are using our applications. We can store your personal information in 2 cases:
to reply to your request if you send it directly to us for some reason.
if your name and email are specified as your organization’s billing or technical contact during the subscription process.
We don’t gather it by ourselves. We see only the information you have specified.
Data Retention Period
Add-on Information: (Text, Atlassian ID) Stored until you or an authorized user deletes it.
Deactivated/Terminated Accounts: Data remains accessible for team members/users until no longer needed.
Uninstalled App: By standard data is stored for 90 days to allow renewal. After that, your form data is automatically deleted.
Uninstall with Early Removal: Contact support@saasjet.com to request deletion before 90 days.
Data Security
Data is secured by:
Encryption: Protecting your data in transit and storage.
Strict Access Controls: Limiting database access to authorized personnel only.
System Updates and Monitoring: Keeping everything up-to-date and watchful for any issues.
Changes to Policy
Any significant changes that occur in our data security and retention practices will be communicated on our website.
Read about the SaaSJet Privacy Policy ->
For more details about canceling and uninstalling an app, please visit the App Subscriptions: Cancellation, Uninstalls, Refund & Renewal FAQ page.
If you need help or want to ask questions, please get in touch with us through SaaSJet Support (Time of the First Response ≤ 4 hours) or via email support@saasjet.atlassian.net
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