Transition Count report

The Transition Count report shows how many times an issue has moved between all statuses in the workflow.

1. Choose the Transition Count report;

2. Filter by the category you need.

3. Choose the date ranges for the data calculation;

4. Choose the issue range for the data calculation;

5. Get the transition count data on the grid as it’s shown below.

For example, the task was in the To-Do status, then moved to the In Progress status. So, the transition count between To-Do and In Progress statuses is 1. Then the task moved to other statuses and after a while, the task returned to the To-Do status and then moved back to In progress. So the transition count between To Do and In Progress statuses is 2.

In the Transition Count report, below the column titles, the number of issues in each column, the total sum of the number of times a task had moved between statuses and the average value are calculated. The Total column performs the same calculations but is consolidated - based on all the data in the grid. This feature is available when you select the Table view of reports.

It is also worth noting that this calculation will not be displayed if you select more than 2,500 tasks.

The report's calculation on the Chart view occurs according to the selected period. The transition count report calculates the number of transitions between statuses for the tasks in the chosen period.

For example - on Monday 4 tasks from 6 have had To Do -> in progress transitions for 2, 3, 4 and 4 times. So, the transition count for To Do -> In Progress on Monday is 2 + 3 + 4 + 4 = 13

Read this short use case to learn more about the Transition Count report:

How to analyze time efforts for your support team?