You can get the sum column's time data by grouping statuses.
Adding new status group
To add a new statuses group, click Configuration
Click + Status Group
First, add a name to your group and select a project to monitor. Then, select statuses on which the timer should start and stop the calculation.
You can also choose a status on which the timer should pause.
After you customize your calculation preferences, set the Warning and Critical time limits
This feature will help you to get the visual color tagging on issues to notify you when the time limits have been exceeded:
Warning time limit - yellow
Critical time limit - red
Managing Status groups
To manage Status groups click Configuration
After entering the status group manager, you can manage the group.
Displaying Status groups on the dashboard
To select the group status to display on the dashboard, click Status Group and select the checkboxes for all the group statuses you want to display.
If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net
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