• Get reports of the transition time from one status to another

• Customize the calculation by choosing the first/last transition to or from the status

• Monitor status to status duration data about each ticket on the Issue View Panel

• Export data as XLSX or CSV files and use external tools like Microsoft Excel or Google Spreadsheet.

Identify bottlenecks in your process — follow our step-by-step guide to install and get started with Time Metrics Tracker.
Get inspired by Use Cases:

• Cycle and Lead time

• Time that has been spent in one status

• Time is spent in status the last time

If you have already installed Time Metric Tracker, read the Configuration Guide on how to use features.

Most commonly used features:

• Email notifications

• Histogram chart

• Сolor tagging Warning and Critical time

• Statuses and non-working time when counting should be on pause

Haven’t found the answers to your questions? Check the FAQ - most likely the information you need is there.

If you need any help or have questions, please contact us at SaaSJet Support or via email at support@saasjet.atlassian.net