Product Overview |
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SLA Time and Report is a comprehensive solution for tracking, analyzing, and optimizing Service Level Agreements in Jira.
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SaaSJet SLA | Built-in JSM SLA | |
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Supported hosting platform Free Plan | User pricing | Jira Service Management |
Permissions | Customizable access for any user | Only for Jira admins |
Automation Limits | ✅ Unlimited notifications, | Free Plan <= 100 exec./month |
✅ Changing statuses, | Standard Plan <= 500 exec./month | |
✅ Priorities and assignees | Premium Plan <= 1 000 exec./month | |
Calendar selection | ✅ One for SLA Configuration | ✅ Different for each goal |
Start/Pause/Stop condition | The limited list of issue fields: Statuses, Assignee, Comment, Issue Created, Due Date, Resolution | ✅ |
Multi-Cycle option | ✅ | Through automation rules |
Resetting SLA | ✅ | ❌ |
SLA Goals Limits | Unlimited SLAs with up to 5 goals | Up to 60 SLA Goals |
Multi goals | ✅ | ✅ |
SLA goal type | ✅ Time limit, Negotiated date, Next Bussines Day | Time limit |
Goal with Custom Field | ❌ | ✅ |
Notification options | ✅ | ✅ |
Dashboard Gadget | ✅ | ✅ |
SLA Timer on Issue Tab | ✅ | ✅ |
Reports | ✅ Table and Charts | Chart reports (Default and Custom) |
Export SLA Table | CVS, XLSX | CVS |
What do our customers say about us? |
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Business Cases |
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Helpful Resources |
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🎥 Presentation | 📜 Documentation |
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🔒 Security | 📆 Demo call with a consultant |
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Educational Materials |
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🤝 Benefits Partners |
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