Before starting, you have to make sure, your SLA is synchronized with Custom fields.
Please check the Documentation here -
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1. If data is synchronized successfully, and you can see the SLA Status and Target date in the issue layout, start from the 2nd item.
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2. Then, using the name of the SLA Configuration Goal, type it in the JQL fields to create the Filter.
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Pay attention! Users without access to private project can see the sensitive information in JQL. |
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So, by the following request, you will get the list of issues that are under the particular SLA and its Goal.
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"SLA status for Time to Resolution" != EMPTY |
In this particular case field name = “SLA status for Time to Resolution”, and it’s getting SLA status once any changes in the issues. So, it’s always relevant and synchronized.
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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net |
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If you haven’t used this add-on yet, then try it now! |