Page Comparison

Now SLA should start once an issue has Created been created in the selected project.

To get SLA start started with this condition, you need to:

1. Click

...

1. the “SLA Manager” button in the top right corner.

...

2. Create new or edit the configuration of your SLA with the Start condition Issue Created

...

an existing SLA config.

At the Time measurement condition for start select the Issue Created option.

...

Then you can select one from the list of options:

Is equal to > exact date

Is not equal to > exact date

Is created,

After > the number of days start from Issue Created

Between > exact date period

...

For pause and stop conditions, you can select other options according to your needs.

Excellent! Now your SLA will start counting from the moment you create a task for the projects you have selected!

...