Set issue resolutions correctly for accurate data retrieval and to ensure resolved issues appear correctly in reports.
To set up Resolution follow this steps:
Go to your Workflow: ⚙️. → Issues → Workflow (if you don’t have any Workflows, you have default one)
Click “…” → Edit on your workflow page → Text
Select your Done transition and сlick Edit
Select the Resolve Issue Screen for the Screen field → Configure your screen
You must return to the Workflow page and Publish the draft in order for the changes to go into effect.
If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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