Resolution for Jira Issues

Set issue resolutions correctly for accurate data retrieval and to ensure resolved issues appear correctly in reports.

What is issue resolution?

There are many ways to complete or resolve an issue. Typically, an issue resolution is set when you change its status. Your administrator might have customized these options to suit your organization better.

Once an issue is resolved (meaning the Resolution field is filled in), references to that issue will show the key in strikethrough text.

Here are the default issue resolutions that come with your Jira products:

Done

• Work on this issue has been completed.

Won't Do

• This issue won't be actioned.

Duplicate

• The problem is a duplicate of an existing issue.

Jira Resolutions

If you're using Jira, you'll also get these resolutions by default:

Cannot Reproduce

• All attempts to reproduce this issue failed, or there wasn't enough information. Reading the code doesn't provide any clues as to why this behavior occurred. If more information becomes available later, please reopen the issue.

Jira Service Management Resolutions

If you're using Jira Service Management, you'll also get these resolutions by default:

Known Error

• The problem has a documented root cause and a workaround.

Hardware Failure

• The issue is due to a hardware failure.

Software Failure

• The issue is due to a software failure.

Configure resolutions

Jira admins can manage resolutions.

To set up Resolution follow this steps:

1. Go to your Workflow: ⚙️. → Issues → Workflow (if you don’t have any Workflows, you have default one).

2. Click “…” → Edit on your workflow page → Text

3. Select your Done transition and сlick Edit

4. Select the Resolve Issue Screen for the Screen field → Configure your screen

5. You must return to the Workflow page and Publish the draft for the changes to go into effect.

Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning issues with that resolution to something else (for example, reassigning issues from "Won't Do" to "Done"). 

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