How to monitor last changes made to client's tickets
- Yuliia Borivets
Case: You need to determine what updates were made to the tickets by the team or a specific user. It can be anything: updating status, adding comments, or changing priority, etc.
With Issue History for Jira, you can track changes made to all fields or to the particular field you are interested in. It’s also possible to see what was changed by a specific agent, several agents, or by the whole support team. So, let’s look at the options you have.
How do I see activities for all updated fields in specific project?
Depending on the report layout you need, you can choose between Table view (adding fields as columns) or Activity view (adding fields like raws). Here, we’ll go for the Activity view.
Choose the required option in the “Select issues by” menu. In our case, it is a project.
Set the desired time.
When you open the Field manager, you will see all fields that were updated on the top. Checkmark all of them or the ones you are interested in.
Result: You will get all updated fields for all tickets in your project, with the most recent on the top:
How do I see updates made by specific agent/agents?
Choose the required person/people in the Updated by field:
How do I track new comments added by an agent?
Select a specific agent from the Updated by list.
Select the comments field in the Field selector.
You can customize the report according to your needs and select any field to check updates.
Have some specific cases to solve? - Contact us at support@saasjet.atlassian.net
Haven't used this add-on yet, then you’re welcome to try It