Security & Privacy FAQ page

Certifications

	Cloud Fortified The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps. How it works - https://saasjet.com/news/cloud-fortified-stay-safe-with-saasjet/ What Atlassian Developer says - read more

	Cloud Fortified The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps. How it works - https://saasjet.com/news/cloud-fortified-stay-safe-with-saasjet/ What Atlassian Developer says - read more

	Marketplace Security Bug Bounty Program A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services. What Atlassian Developer says - read more

	Marketplace Security Bug Bounty Program A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services. What Atlassian Developer says - read more

	SaaSJet is a Platinum Marketplace Partner What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud. How we became a Premium partner - our history of success What Atlassian Developer says - read more

	SaaSJet is a Platinum Marketplace Partner What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud. How we became a Premium partner - our history of success What Atlassian Developer says - read more

Security

	System and Organization Controls - SOC 2 SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives. What Atlassian says about Trust Service Criteria (TSC) - read more SaaSJet is SOC 2 Type 2 compliant - read more

	System and Organization Controls - SOC 2 SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives. What Atlassian says about Trust Service Criteria (TSC) - read more SaaSJet is SOC 2 Type 2 compliant - read more

	Security Contact If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

	Security Contact If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

Support

	Working hours: Mon-Fri 24hrs GMT+3 Phone: +1 888 396 0501 Book a demo session: click to schedule an online free demo Support portal: click to create a ticket Help: Read the documentation

	Working hours: Mon-Fri 24hrs GMT+3 Phone: +1 888 396 0501 Book a demo session: click to schedule an online free demo Support portal: click to create a ticket Help: Read the documentation

FAQ

Data storage questions:

A: Issue History for Jira does not store all customers' personal data in its databases; it only reads all changes "on the fly" in task logs and displays them in a convenient format. We only store the current add-on settings configuration, which specifies a set of rules on how to display changes.

A: The add-on stores:

configuration of users' settings
quick start template formats
names of saved templates

A: We store service information in properties based on the Atlassian platform. What are properties? - Entity properties

A: We do not store personal information about our customers (names, addresses, emails, accounts). The rest of the service information is encrypted and transmitted using the TLS/SSL protocol and Encryption at rest.

A: Yes, the Issue History add-on does not save all changes in client tasks, it only reads the change log "on the fly" and shows the results of filtering in the add-on. Only the settings for working with the add-on can be saved.

Issue History for Jira

Security & Privacy FAQ page

Analytics

Certifications

Cloud Fortified

Cloud Fortified

Marketplace Security Bug Bounty Program

Marketplace Security Bug Bounty Program

SaaSJet is a Platinum Marketplace Partner

SaaSJet is a Platinum Marketplace Partner

Security

System and Organization Controls - SOC 2

System and Organization Controls - SOC 2

Security Contact

Security Contact

Support

Working hours: Mon-Fri 24hrs GMT+3

Working hours: Mon-Fri 24hrs GMT+3

FAQ

Data storage questions:

Restore deleted issues questions:

Common security questions:

Data Residency

App questions

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