/
Security & Privacy FAQ page

Security & Privacy FAQ page

Certifications


Fortified.png

 

Cloud Fortified

The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps.

Fortified.png

 

Cloud Fortified

The Cloud Fortified Apps Program aims to serve our largest customers and those with more business-critical operating requirements for apps.

 

 

Marketplace Security Bug Bounty Program

A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services.

 

 

Marketplace Security Bug Bounty Program

A bug bounty program is one of the most powerful post-production tools to help detect vulnerabilities in applications and services.

 

 

SaaSJet is a Platinum Marketplace Partner

What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud.

 

 

SaaSJet is a Platinum Marketplace Partner

What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud.

Security


System and Organization Controls - SOC 2

SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives.

  • What Atlassian says about Trust Service Criteria (TSC) - read more

  • SaaSJet is SOC 2 Type 2 compliant - read more

System and Organization Controls - SOC 2

SOC 2 reports are independent third-party examination reports demonstrating how an organization achieves key compliance controls and objectives.

  • What Atlassian says about Trust Service Criteria (TSC) - read more

  • SaaSJet is SOC 2 Type 2 compliant - read more

 

 

Security Contact

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

 

 

Security Contact

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com

Support


 

 

Working hours: Mon-Fri 24hrs GMT+3

Phone: +1 888 396 0501

Book a demo session: click to schedule an online free demo

Support portal: click to create a ticket

Help: Read the documentation

 

 

Working hours: Mon-Fri 24hrs GMT+3

Phone: +1 888 396 0501

Book a demo session: click to schedule an online free demo

Support portal: click to create a ticket

Help: Read the documentation

FAQ


Data storage questions:

 

A: Issue History for Jira does not store all customers' personal data in its databases; it only reads all changes "on the fly" in task logs and displays them in a convenient format. We only store the current add-on settings configuration, which specifies a set of rules on how to display changes.

 

A: The add-on stores:

  • configuration of users' settings

  • quick start template formats

  • names of saved templates

 

A: We store service information in properties based on the Atlassian platform. What are properties? - Entity properties

 

A: We do not store personal information about our customers (names, addresses, emails, accounts). The rest of the service information is encrypted and transmitted using the TLS/SSL protocol and Encryption at rest.

 

A: Yes, the Issue History add-on does not save all changes in client tasks, it only reads the change log "on the fly" and shows the results of filtering in the add-on. Only the settings for working with the add-on can be saved.

Read our Privacy and Security Policy - https://saasjet.com/privacy-policy/

 

Restore deleted issues questions:

 

 

Common security questions:

 

 

 

 

 

Data Residency

App questions

 

 

 

Related content

Frequently Asked Questions Issue History
Frequently Asked Questions Issue History
Read with this
How to update the Issue History for Jira?
How to update the Issue History for Jira?
Read with this
How does Issue History app process data?
How does Issue History app process data?
Read with this
Keep deleted issues
Keep deleted issues
Read with this
User Guide | Issue History for Jira
User Guide | Issue History for Jira
Read with this
Group changes by issue key
Group changes by issue key
Read with this