For Partners: SLA Time & Report
- Olha Yevdokymova_SaaSJet
- Vitalii Berezovskyi (Unlicensed)
Product Overview |
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SLA Time and Report is a comprehensive solution for tracking, analyzing, and optimizing Service Level Agreements in Jira.
Why do you need SLA Time and Report?
Setting up SLA goals by automating actions
Track the % of SLA fulfillment by the target date
Notify a single user or a group of users about SLA violations in the issue comments or via Slack
Data on current, met, and exceeded tasks in SLA reports with charts
Custom fields to create gadgets for Jira Dashboard and export data to Confluence
| SaaSJet SLA | Built-in JSM SLA |
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Supported hosting platform Free Plan | User pricing | Jira Service Management |
Permissions | Customizable access for any user | Only for Jira admins |
Automation Limits | Unlimited notifications, | Free Plan <= 100 exec./month |
| Changing statuses, | Standard Plan <= 500 exec./month |
| Priorities and assignees | Premium Plan <= 1 000 exec./month |
Calendar selection | One for SLA Configuration | Different for each goal |
Start/Pause/Stop condition | The limited list of issue fields: Statuses, Assignee, Comment, Issue Created, Due Date, Resolution | |
Multi-Cycle option | Through automation rules | |
Resetting SLA | ❌ | |
SLA Goals Limits | Unlimited SLAs with up to 5 goals | Up to 60 SLA Goals |
Multi goals |
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SLA goal type | Time limit, Negotiated date, Next Bussines Day | Time limit |
Goal with Custom Field | ❌ |
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Notification options |
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Dashboard Gadget |
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SLA Timer on Issue Tab |
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Reports | Table and Charts | Chart reports (Default and Custom) |
Export SLA Table | CVS, XLSX | CVS |
What do our customers say about us? |
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Business Cases |
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Helpful Resources |
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🔒 Security | 📆 Demo call with a consultant |
Security |
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Educational Materials |
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🤝 Benefits Partners |
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