Published May 06

Use Cases for Service Desk & ITSM Teams

How to configure SLA for different lines of Support?

How to Create and Measure OLA in Jira?

How to use SLA Goals as Escalations

How to send notifications (reminders) 2 hours before the SLA breach?

How to configure SLA conditions based on comments?

How to add SLA status and target date to a ticket and the customer portal?

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