Restore Deleted Issues

Owned by Yuliia Borivets
Last updated: Apr 08, 2024
4 min read

With Issue History for Jira app, you can not only find a deleted issue but restore it to the project where it was deleted.

Please remember that storing deleted issues is started only after activating the option. Read how to activate the feature in Keep deleted issues section.

How does it work?

  1. Press the Recycle bin button to open deleted issues.

  1. Or filter your issues list by the “Deleted issues” option and select a project.

  2. Log the date range if you need it.

You will get a table with deleted issues for the specified project (and dates).

3. Hover the mouse over the task, and you will see the Restore button.

4. Press it, and you will open the card preview window and see how the issue will look after recovery.

If the field had some records, they would be restored. For instance, summary or assignee on the screen below.

If the field had no values, you also would be informed. For instance, comments on the screen below.

5. Click the Restore button to confirm your final decision, and your issue will be restored immediately.

 

The add-on allows restoring all main issue fields such as assignee, reporter, summary, description, comments, etc.

After you press the Restore button, you receive a notification with a link to your restored issue. The issue key will be different from the initial one.

The Restore button for issues that were previously recovered by any user that has access will be marked with grey color.

If you want to open the restored issue – hover the cursor over it and press the arrow.

What fields can be restored?

Team-managed fields

Restore supported

Team-managed fields

Restore supported

Checkboxes

YES

Date

YES

Dependent dropdown

YES

Dropdown

YES

Labels

YES

Number field

YES

Paragraph

YES

People

YES

Short text

YES

Time stamp

YES

Time tracking

NO
*You can see the logged time only in the deleted task, but after restoring there is no data in this field

URL

YES

Company-managed fields

Restore supported

Company-managed fields

Restore supported

Checkboxes

YES

Date picker

YES

Date time picker

YES

Labels

YES

Number field

YES

Paragraph (supports rich text)

YES

Short text (plain text only)

YES

Radio Buttons

YES

Select list (cascading)

YES

Select list (single choice)

YES

Select list (multiple choice)

YES

URL Field

YES

User Picker (single user)

YES

Standart fields

Restore supported

Standart fields

Restore supported

Summary

YES

Description

YES

Status

NO
*after restore status changes to the default for the project

Assignee

YES

Labels

YES

Reporter

YES

Created

NO

Updated

NO

Key

NO
*a new key is created for the new issue, and the old one is recorded in the deleted tasks before restoring

Issue type

YES

Flag

YES

Time fields*

Restore supported

Time fields*

Restore supported

Log Work

NO

Original estimate

NO

Remaining Estimate

NO

Time Spent

NO

Time tracking

NO

Σ Original Estimate

NO

Σ Remaining Estimate

NO

Σ Time Spent

NO

*Time fields: You can see the logged time only in the deleted task, but after restoring, there is no data in this field because the time is logged on behalf of the user who logs in, and during the restore, the add-on makes changes

Sprint fields

Restore supported

Sprint fields

Restore supported

Sprint

YES

Story point estimate

YES

Commonly-used fields

Restore supported

Commonly-used fields

Restore supported

Priority

YES

Due date

YES

Environment

YES

Time tracking

NO
*You can see the logged time only in the deleted task, but after restoring there is no data in this field

Start date

YES

Oter fields

Restore supported

Oter fields

Restore supported

Epic Name (For Epics)

YES

Epic Link / Parent

YES

Linked Issues

NO

Attachment

NO
*only the name of the attachment is saved

Comments

YES

Affects Version

YES

Fix Version

YES

Component/s

YES

Advanced custom field types

Restore supported

Advanced custom field types

Restore supported

Date of first response

YES

Days since last comment

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one

*Domain of assignee (visible on the grid)

YES

*Domain of reporter (visible on the grid)

YES

*Global rank (visible on the grid)

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one

Group picker (multiple groups)

YES

Group picker (single group)

YES

*Last commented by a User Flag (visible on the grid)

YES

*Last public comment date (visible on the grid)

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one (restored comment replaces the last one)

Message Custom Field (for edit)

The field cannot be changed

Message Custom Field (for view)

The field cannot be changed

*Number of attachments (visible on the grid)і)

NO
there is data on the grid with deleted tasks, but the attachments will not be restored, accordingly, their number becomes 0

*Number of comments (visible on the grid)

YES

Parent link

YES

Participants of an issue

YES
but new ones will be added if someone changes the task after the restoring

Project picker (single project)

YES

Text field (read only)

YES

*Time in status (visible on the grid))

NO
*You can see the logged time only in the deleted task, but after restoring there is no data in this field

User Picker (multiple users)

YES

User Property Field (<255 characters)

NO

Name of last updater or commenter

YES
*will change to Issue History for Jira add-on after the restore because the add-on will restore the task and become the last updater

Version Picker (multiple versions)

YES

Version Picker (single version)

YES

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