Calculating the Average Time an Issue Has Been with the Assignee
š Context: Calculating the average time an assignee has been assigned to a particular issue is crucial for understanding workload distribution and identifying potential bottlenecks. This guide provides step-by-step instructions to generate this report using the Time in Status app. |
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š¤ User Problem: Users need a way to calculate the average time an assignee has been assigned to a particular issue to understand workload distribution and identify areas for improvement. |
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If you need to calculate the average time an assignee has been assigned to a particular issue, follow a few steps below:
Choose the Time in Status report. Filter by the Assignee and choose the Assignee you want to generate data about.
2. Switch to the Pivots.
3. Click the Fields option.
4. Move the chosen fields to the appropriate column as itās shown below:
Key ā Rows
Assignee ā Columns
Choose the Average of Time from the drop-down list in the Values column.
The Priority field is optional.Ā Ā
Hereās how the Average time an issue has been assigned to the Assignee will be displayed on your screen.
š Outcomes:
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If you need help or want to ask questions, please contact SaaSJet SupportĀ or email us atĀ support@saasjet.atlassian.net
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