Get SLA Time Metrics

📝 Context: The system has been enhanced to display Service Level Agreement (SLA) data from the service desk. Users can now select specific SLA metrics from a drop-down list in the Column Manager, such as time to first response, time to resolution, or time to response.

🤔 User Problem: Users need to access and view specific SLA metrics to monitor performance, ensure compliance with service agreements, and identify areas for improvement. However, they lack an intuitive way to select and display these metrics within the current interface.

📈 Outcomes:

• Users can easily select and view specific SLA metrics relevant to their needs.

• Improved visibility into service desk performance, enabling better tracking of SLAs.

• Enhanced ability to identify and address performance issues proactively.

• Streamlined reporting and analysis of SLA data.

• Better alignment with service agreements and improved overall service quality.