Time to First Response

Your Average First Response Time and customer satisfaction go hand-in-hand. 

Customers who contact you via email can expect a response within 24 hours, according to industry standards. The recommended benchmark for social media is a response time of 60 minutes or less. The standard response time for phone calls is three minutes.

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Choose project you want to monitor, period, amount of days and refresh intervals:

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After filling in the fields, click a “Save” button. As a result, you’ll get:

Using this Gadget, you find out what's slowing tickets down and propose ways employees can enhance their workflow if you notice one or more agents are struggling to keep up (especially if they're missing your SLA target).