Time limit based SLA type

If you choose a time limit based goal, then the calculation will be based on the number of hours and minutes the Issues are expected to be moved from Start to Stop conditions.

To set this kind of goal, you need to select this at the first step of SLA config creation. Just click the “Add new” field and choose one of the two displayed types.

Open

Open

Time limit based SLA goal type allows you to set the specific amount of time permitted to resolve the ticket. For example, 6h 30m.

That’s all!