Customize submission message

Content: Overview › Dynamic References › Configuration Steps

Create personalized messages displayed to users after form submission to provide feedback, confirmation, direct access to their work item, and next steps for a smooth user experience.

Overview

The Customize Submission Message feature enhances user engagement by providing tailored post-submission messages. Use this feature to:

• Thank respondents for their feedback

• Provide further instructions or next steps

• Share direct links to created work items

• Reference submitted form data for personalization

Dynamic References

You can include two types of dynamic content in your submission messages:

🎫 Work Item References (New!)

Reference the created Jira work item to give users immediate access to their ticket:

• ${workItemKey} or ${issueKey} – Displays the work item key (e.g., TP-189)

• ${workItemLink} or ${issueLink} – Provides a clickable link to the work item

Benefits:

✅ Users can immediately access their created ticket
✅ Reduces follow-up questions about ticket status
✅ Improves transparency and user confidence

📝 Form Element References

Reference user responses using form element keys (e.g., ${SLI-1}) to personalize messages based on their input:

• Format: ${element-key} where element-key is the unique identifier (e.g., SLI-1, DD-2)

• Works with most form elements (text inputs, dropdowns, radio buttons, checkboxes, dates, etc.)

Limitations:

• ❌ Not compatible with content elements, attachments, or consent checkboxes

• ❌ Empty or non-existent elements are excluded from the message

• 📋 Multiple selections display as comma-separated lists

🛠️ How to Configure Submission Messages

Step-by-step process:

1️⃣ Open your form – Create a new form or use an existing one.

2️⃣ Access Settings – Go to the Settings tab and click the Customize submission message button.

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3️⃣ Write your message – Use the text editor to compose your message with:

• ${workItemKey} or ${issueKey} for the ticket number

• ${workItemLink} or ${issueLink} for a clickable link

• ${element-key} to reference form responses (e.g., ${SLI-1})

4️⃣ Share the form – Click the Share form button and generate a public URL.

5️⃣ Distribute – Copy and provide the URL to users who should fill and submit the form.

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💡 Things to Keep in Mind

📋 Message Formatting – Use the rich text editor for bold, italic, lists, and links

🔗 Work Item Links – Only available when "Create new work item" is configured in form settings

🔤 Element Keys – Find element keys in the form builder (e.g., SLI-1, DD-2)

✏️ Text Editing – Messages support markdown-style formatting

🌐 External Forms Only – Custom messages only appear on externally shared forms

📌 Related Features

• Create New Jira Work Item – Configure automatic work item creation from form submissions

• Share Forms Externally – Learn how to share forms with non-Jira users

• Form Appearance – Customize submit button text and form styling