SLA Use Cases

How to configure SLA for different lines of Support?

Configuring SLA for Time to Response and Resolution for the Support Team

How to work with the Negotiated date?

Start SLA to the due date

How to set up SLA configs for teams from different continents (USA + Lisbon + Cairo+ Melbourne)?

How to use SLA Goals as Escalations

How to set up an SLA with Custom fields and different types of Priority?

How to configure operational hours in SLA calculation?

How to Create and Measure OLA in Jira?

How to send notifications (reminders) 2 hours before the SLA breach?

Inform your manager before the issue will be exceeded

SLA for New Created Issue

How to get SLA data via Jira API?

How to manipulate SLA Time and Status data using JQL?

How to prepare the SLA Time and Report Gadget using native Jira Gadgets?

Calculate how long the task was Unassigned

How to control SLA using custom fields?

How to add SLA status and target date to a ticket and the customer portal?

How to configure SLA conditions based on comments?

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net

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