SLA Use Cases

How to prepare the SLA Time and Report Gadget using native Jira Gadgets?

How to manipulate SLA Time and Status data using JQL?

How to get SLA data via Jira API?

SLA for New Created Issue

Calculate how long the task was Unassigned

Start SLA to the due date

How to use SLA Goals as Escalations

How to configure operational hours in SLA calculation?

How to configure SLA for different lines of Support?

How to set up SLA configs for teams from different continents (USA + Lisbon + Cairo+ Melbourne)?

How to work with the Negotiated date?

How to set up an SLA with Custom fields and different types of Priority?

How to send notifications (reminders) 2 hours before the SLA breach?

How to control SLA using custom fields?

Inform your manager before the issue will be exceeded

Configuring SLA for Time to Response and Resolution for the Support Team

How to Create and Measure OLA in Jira?

How to add SLA status and target date to a ticket and the customer portal?

How to configure SLA conditions based on comments?

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net

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