Using Form URLs in Jira Automation

This feature enables you to automatically include a link to a Smart Form, placed within a Jira work item, into emails or other actions triggered by Automation for Jira. This creates a seamless workflow where users can receive a direct link to the form for completion or viewing, integrated directly into their automated communications.

🔗 Automatic URL Generation

Default Behavior:

• URLs generate automatically when forms are added to work items (Auto & Manual Add)

• Green icon indicates active shared form

• All forms (new and existing) have shareable URLs

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Security Settings:

• Forms with user picker fields automatically set access to "Verified in instance"

• Security flag appears in add-on after saving changes

• No security flag shown directly in issues

⚙️ URL Management

Active State (Default)

• Form accessible to external users

• All sharing options enabled

• Green icon in settings

Deactivated State

• Click Deactivate URL to disable access

• Grey icon indicates deactivated form

• Form shows "URL expired" message to submitters

• URL remains unchanged but becomes inaccessible

🔄 URL Regeneration

How It Works:

1. Click Regenerate URL button

2. Confirmation modal appears with warning

3. Current URL becomes permanently unavailable

4. New URL generates automatically

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🤖 Automation Integration

Smart Value Access: Use this smart value in Automation rules to access form URLs:

💡 Key Points

🔗 Auto-Generate: URLs is created automatically when forms are attached to issues
🔒 Security: User picker forms default to verified instance access
🤖 Automation: Access URLs via smart values in Automation rules
⚠️ Regeneration: Creates new URL but breaks existing links